Privacy matters to us

Your information is protected with secure and ethical handling

Our approach to privacy

We value your trust and are dedicated to protecting your personal information at every step. Our privacy practices follow Canadian data protection laws and reflect industry best practices for responsible information handling.

This policy outlines how and why we collect, use, and safeguard your information when you engage with our website and services. Transparency and security are central to our commitment.

What data we collect

We collect only the information needed to provide our emotional intelligence services, including contact details and preferences when you voluntarily submit them.

Direct information you provide

• Details entered through contact or registration forms.
• Feedback or requests submitted via our website.
• Questions, comments, or conversation records with our team.
• Preferences you communicate to us about our services.
• Other information you provide for support purposes.

Automatic information collection

• Site usage details, like pages visited and interaction time.
• Browser type, device, or operating system information.
• Anonymized technical data for analytics.
• Cookie-related preferences and settings you set.
• IP address, when necessary for website functionality.

How we use your data

Your data enables us to respond to your requests, personalize your experience, improve our services, and fulfill our legal obligations in Canada.

• Answer questions or feedback you send us.
• Customize site content upon your preferences.
• Maintain, secure, and troubleshoot our website.
• Improve our emotional intelligence services.
• Fulfill compliance and legal requirements.
• Keep you informed with updates if opted in.
• Support customer account functions as needed.

Our promise: We do not sell your personal information. All data is stored securely, handled by trained staff, and only accessed for service delivery or support.

How we share your data

Your data is only shared with trusted third parties required to operate our website and fulfill your requests. We do not use your details for unrelated purposes.

Third-party service providers

We may engage reputable partners for IT support or analytics, who must adhere to robust privacy standards matching ours.

Legal reasons

Information may be shared to comply with Canadian law or court orders if necessary.

Anonymous statistics

We may use anonymized data for analytics, ensuring individuals cannot be identified.

Your privacy rights

You have the right to access, correct, delete, object to, or limit the processing of your data. Ask us about data portability or lodge a complaint anytime.

• You can request details on what data we store about you.
• You may correct any inaccurate personal data.
• Ask for deletion of your personal data as permitted by law.
• Request your data be provided in a portable form.
• Object to processing of your data in some cases.
• Request we limit handling of your data.

To exercise these rights, contact us using the form or contact details on our website. We respond promptly and securely.

Keeping your data safe

We use technical and organizational safeguards to ensure your information is protected against unauthorized access, loss, or misuse.

Technical security steps

• Encryption for data storage and transfers.
• Regular security checks and vulnerability scanning.
• Firewall and access control for sensitive records.
• Secure email and communication tools.

Organizational security steps

• Training for all staff on privacy responsibilities.
• Clear data-handling procedures and review.
• Controlled access only to those who need it.
• Ongoing compliance with Canadian privacy laws.

How long we keep your data

Personal data is retained only as long as needed for service delivery, legal, or operational requirements, and deleted when no longer needed.

• Basic account-related personal information.
• Usage patterns for service improvement.
• Questions and feedback over email or contact forms.
• Payment or support records, if applicable.
• Newsletter or update preferences if you opt in.

You can request deletion of your data at any time.

International data transfers

If data leaves Canada, we ensure privacy protections meet Canadian and global standards and inform you as required.

• Agreements with service providers for data protection.
• Standard contractual clauses or safeguards.
• Regular review of international partners.
• Notification if cross-border transfer occurs.

Cookies and preferences

This site uses cookies and similar technologies for functionality, analytics, and preference management. You control your cookie options anytime.

Types of cookies we use

• Needed for website security and performance.
• Track usage for site improvement.
• Store your choices for a better experience.
• Enable added site features or content.

You can manage or disable cookies using your browser settings.

Changes to our policy

Updates may occur to reflect legal or practice changes. Major amendments will be clearly announced on our site.

• Website banner for important privacy changes.
• Email if substantially affecting your rights, when possible.
• Updated policy date at the top of this page.
• Archived older versions available by request.

Check this page regularly for latest updates.

How to reach us

Aelthoriventa

240 Richmond Street West, Toronto, ON M5V 1V6 Canada

Phone: +1-667-062-7677

Email: content@aelthoriventa.com

Last updated: December 29, 2025

Effective from December 29, 2025